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The Self-Funding Partners Experience

What to Expect

By choosing Self-Funding Partners, you are not only opting for the self-funded or fully insured insurance that is most suitable for your employees, but you are also embracing the array of additional benefits that will accompany you when you collaborate with our team. At SFP, we are more than just a healthcare insurance provider, we are your reliable back office that consistently extends peace of mind.

Personalized Support

SFP will provide personalized assistance and guidance based on a clear understanding of your company and employees’ unique needs and concerns.

Prompt Response

our questions and concerns will be acknowledged quickly ensuring that your needs are met promptly, including claims guidance, per our unique Service Level Agreement.

Customer Feedback

We are committed to continuous improvement, actively seeking customer feedback, listening, & implementing great ideas that improve the customer experience.

Proactive Updates

You will receive timely proactive updates on changes in policies, regulations, and coverage options, ensuring that you are always current and equipped with the right knowledge to help make well-informed decisions.

Accessible Resources

You will have access to our resource center which houses educational materials, coverage information, policy and regulation updates, tips, and fun “Did You Know” facts.

Knowledgeable Representatives

Rest assured, you will interact with knowledgeable representatives who will know who you are, have a deep understanding of your plan coverage, benefits, and will provide accurate information with solid guidance.

Staying Current with Industry Trends

We are driven by the latest industry trends, advancements, and best practices, ensuring that you receive the most up-to-date relevant information and solutions.

Service After the Sale

At Self-Funding Partners, we don’t believe that cutting costs should mean cutting services. That’s why we provide employees with enhanced service programs. Each employee is assigned a dedicated advocate who will provide personalized assistance in all realms of self-funded and fully insured health insurance.

Real-Time Employee Resolution

If an employee has an issue or question while visiting their local physician, our Real-time employee resolution allows the employee and/or the physician to call us directly, while in the office, so we can address issues immediately and solve problems at the source.

Benefits Help Desk

Self-Funding Partners provides employers with an added layer of support services through our Benefits Help Desk. Your employees are encouraged to reach out to our Benefits Help Desk, via phone, email, or through our Live Chat software located on our company web page with any questions regarding benefits or eligibility, open enrollment, ID card requests, claims issues, etc. Our Help Desk staff is familiar with your company’s benefits, and the carriers that provide your benefits. You will have a dedicated advocate that will provide the answers your employees need and work to resolve any benefits issues they may have.

Telemedicine

Offer employees 24/7 access to U.S. board-certified doctors and pediatricians via phone or online video. By speaking with a doctor when they want and where they want, employees enjoy access to doctors faster and on their terms, and employers’ benefit from decreased ER visits and improved health outcomes.

Wellness Strategies

With self-funded plans, workplace wellness programs and other incentive programs can result in an immediate reduction in claims, cutting costs for employers, and in some cases, employees themselves. Wellness strategies can also decrease absenteeism, increase performance and productivity, and create higher morale. Self-Funding Partners helps employers promote a healthy work environment that supports employees’ physical and emotional well-being and in turn, reduces health care costs.

Additional/Replacement Cards

If an employee’s medical drug card gets misplaced or damaged, digital cards are available and most service providers accept them. Self-funding partners has a mobile app where you can access your digital card from anywhere. If an additional physical card is needed, it can be provided simply by contacting Self-Funding Partners via email or telephone. We’ll ship a new card directly to your employee’s home within 4-5 business days.

Employee Education

Self-Funding Partners provides employees with monthly or quarterly talking-head video emails, updating and educating them on any new changes or requirements made in the healthcare industry.

New Hire Enrollment & Training

Enrollment methods vary by employer and typically take place during your annual employee benefits enrollment period. Whether you prefer a technology-driven video conference or an in-person meeting, Self-Funding Partners will help quickly enroll any newly hired employees into your company health plan.

Plan Implementation

Self-Funding Partners recognizes the multitude of responsibilities faced by employers. Therefore, we take care of all aspects of your self-funded and fully insured benefit plans.

Utilization Review

Self-Funding Partners review potential claims to ensure the plan provides coverage for employee medical services. By reviewing the request for medical treatment, including the symptoms, diagnosis, results of any lab tests and list of required services, we’re able to confirm that the health plan provides adequate coverage for the condition and help minimize the cost of treatment.

In-Depth Quoting

Working diligently behind the scenes, Self-Funding Partners put in their efforts to provide quotes from leading fully insured carriers and self-funded carriers, granting your company the essential flexibility and options it requires to fix internal needs.

HIPAA

We value you and your employees’ privacy when it comes to their personal health. That’s why we adhere to HIPAA guidelines to make everyone comfortable and safe in their work environment. Self-Funding Partners can assist in identifying areas within your organization that may not meet the security requirements of HIPAA. They will also provide you with the necessary tools and procedures to mitigate any associated risks.

HIPAA stands for Health Insurance Portability and Accountability Act. Passed in 1996 HIPAA is a federal law that sets a national standard to protect. It ensures that medical records, billing practices, and patient accounts adhere to consistent standards regarding documentation, handling, and privacy.

Compliance with HIPAA’s Privacy, Security, and Portability provisions is mandatory for self-funded plans, and employers must certify their adherence to these rules.

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Two women speaking to each other about what their insurance plan covers
Whenever you need us

We Welcome Your Call

At Self-Funding Partners, we care about you and your employees. We can save you money. We can serve you better than your current Broker. We can provide viable options to fix your company’s needs. How? We take it upon ourselves to listen to and understand your employees’ questions regarding their self-funded or fully insured health insurance. SFP provides dedicated advocates to help answer questions, provide guidance, and help you navigate the enrollment process smoothly and beyond. From our quarterly visits to your office to our friendly and understanding advocates, Self-Funding Partners is here for you.
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You will have access to our resource center that houses educational materials, coverage information, policy and regulation updates, tips, and fun “Did You Know” facts.

You will receive timely proactive updates on changes in policies, regulations, and coverage options, ensuring that you are always current and equipped with the right knowledge to help make well-informed decisions.

Rest assured, you will interact with knowledgeable representatives who will know who you are, have a deep understanding of your plan coverage, benefits, and will provide accurate information with solid guidance.

We are driven by the latest industry trends, advancements, and best practices, ensuring that you receive the most up-to-date relevant information and solutions.

We are committed to continuous improvement, actively seeking customer feedback, listening, & implementing great ideas that improve the customer experience.

Your questions and concerns will be acknowledged quickly ensuring that your needs are met promptly, including claims guidance, per our unique Service Level Agreement.

SFP will provide personalized assistance and guidance based on a clear understanding of your company and employees’ unique needs and concerns.